Frequently asked questions

How long will it take to arrange my bag?

We will turnaround orders as quickly as possible but it will depend on the level of demand. We will post updates on how the service is running on Facebook.

How many items can I request for my bag?

We will fill 1 standard book bag. If you order more than we can fit in, we will choose on your behalf and hold other items for another time.

What are the pickup times?

10:00am to 4:00pm weekdays, weekends may vary.

Where are the pickup locations?

Pickups will be primarily from the Davis Library. If you can only collect from the Gonville Library, we will arrange a time with you but you may have to wait a day or two longer. Collection from the Hakeke and Rangiora St branches is not avail-able at this time.

What if you can’t find what I would like?

We will endeavour to let you know.

How specific do you need me to be when asking for items?

Library staff are experienced at selecting books and will do their best to match your reading preferences but the vaguer you are, the likelier we won’t get it quite right.

Will you deliver?

We are planning a delivery service to customers who are unable to reach us; this will be advertised separately but our capacity to deliver is limited so please collect if you can.

What if I have no email, internet or phone?

We will work something out!