Frequently asked questions

| Borrowing | Content | Facilities | Fees and charges | Internet | Membership | Volunteering |

Borrowing

Which items does it cost to borrow and how much?

All items are free to borrow except DVDs, CDs and bestseller books and magazines. See fees & charges.

How do I renew an item?

You can renew items when logged into My Account or by calling 06 349 1000. Please note that when renewing rental items such as DVDs and bestseller books and magazines, the rental charge will be payable again.

Can I ask you to buy an item that you don’t have?

Yes, you can. You can request a purchase when logged in to your own library account or you can ask a member of staff to place the request for you. We will let you know if we are able to purchase the requested item.

How long can I borrow books and other library resources for?

The standard borrowing time for books is three weeks but some items have different borrowing periods.

For Bestseller books and all DVDs: ten days.

For Bestseller Magazines and all CDs: one week.

How many items can I borrow?

Most members can borrow up to 100 items at any one time. Temporary memberships have a lower borrowing limit.

I’ve lost a book, what should I do?

Talk to one of the library staff so we can arrange a replacement for the lost book. A fee will be charged to your account.

I have a Kindle, can I download eBooks to it?

Unfortunately, Kindle eReaders are not compatible with library eBooks due to their proprietary software. You can download our e-books onto almost any other device.

How do I download an eBook?

You will need to download the Libby app. Set up is straightforward and you will need your library card number. Once it is set up, opening Libby will take you to the eBook collection. You can search, browse check out, renew and reserve eBooks and eAudiobooks. If you need help from staff, please ask.

How much does it cost to reserve an item?

There is no charge for reserving an item.

What if I can’t get to the library?

The Library Home Service provides items from the library to your door free.

If you are housebound for medical reasons – such as a recent operation, or if mobility problems mean that you can’t get to the library, you can take advantage of this service.

Content

Can I ask you to buy an item that you don’t have?

Yes, you can. You can request a purchase when logged in to your own library account or you can ask a member of staff to place the request for you. We will let you know if we are able to purchase the requested item.

How much does it cost to reserve an item?

There is no charge for reserving an item.

The catalogue says the item is available, but it’s not on the shelf, can you help?

Yes, of course. One of the team will be happy to help you look for the item and place a request for you if they cannot find it.

Can I read magazines and newspapers online?

Yes, you can. You can read newspapers and magazines through PressReader and we have a selection of magazines available through RB Digital. You can browse online or download the apps.

How do I know if the library has purchased a newly-published item?

Try searching our catalogue and if you cannot find it, make a purchase suggestion. A member of staff will be happy to help.

Where are the electoral rolls?

Electoral rolls can be found in the reference section of the Davis Library.

How do I access Dial the News?

Ring 06 349 3290 for free to listen to items from the Wanganui Chronicle updated daily by our dedicated team of volunteer readers.

How can I make sure I hear about library events and activities?

If you are on Facebook, liking the library’s Facebook page will add posts from the library into your news feed. Or you can follow @whanganuilib on Twitter.

Facilities and services

Do you have meeting rooms the public can use?

Yes, we do.

The Alexander Library has two spaces that may be booked: a meeting room (the Alexander Lounge); and outside normal opening hours the main room in the Alexander Library may be hired for talks and events. Note that food and drink are not allowed in the main room.

There is a meeting room adjacent to the Gonville Library.

There are no bookable spaces in the Davis Library.

For Hakeke Street Library, please contact Whanganui Advocacy and Support Trust.

Can I charge my phone at the Library?

Yes, you can. There are power outlets available for customers within the Davis, Gonville and Alexander Libraries. You will need to bring your own charger.

Does the Library have a café?

The Davis and Gonville Libraries both have cafés offering a range of coffees,  teas and soft drinks and a selection of snacks.

What are the opening hours?

The Davis Library is open seven days a week; Gonville Library is open Monday to Saturday; the Alexander Library is open weekdays only; and Hakeke Street Library is open Monday, Tuesday, Thursday and Friday. Hours, locations and contact details can be found on the Where we are page.

What accessibility aids does the library have?

The Davis Library has a wheelchair, which can also be used for the Alexander Library. There are basket trolleys available. Access is level throughout and the entrance doors to the Davis (only) are automatic.

All facilities have disability parking spaces.

There are magnifying glasses available for the sight impaired. We have large print and audiobook collections. The self-service checkout kiosks have sight-impaired options and are height adjustable.

What if I can’t get to the library?

The Library Home Service provides items from the library to your door free.

If you are housebound for medical reasons – such as a recent operation, or if mobility problems mean that you can’t get to the library, you can take advantage of this service.

How do I access Dial the News?

Ring 06 349 3290 for free to listen to items from the Wanganui Chronicle updated daily by our dedicated team of volunteer readers.

Can I get a copy of something in an old newspaper?

Yes, you can scan or print from microfilm or digital versions of newspapers. Microfilms are kept in the Alexander Library.

Can you send a fax for me?

Yes, faxes within New Zealand cost $2.00 for the first two pages, then $0.50 per page; international faxes cost $3.00 for the first two pages, then $0.50 per page.

Fees and charges

Which items does it cost to borrow and how much?

All items are free to borrow except DVDs, CDs and bestseller books and magazines. See fees & charges.

I’ve lost a book, what should I do?

Talk to one of the library staff so we can arrange a replacement for the lost book. A fee will be charged to your account.

How much does it cost to reserve an item?

There is no charge for reserving an item.

How much does it cost to join the library?

Nothing! It is free to join the library and there are no membership fees.

How much does it cost if I return an item late?

The overdue fee for most items is 50c per day but some items attract higher fees. For a full list, see the Fees and charges page.

How much does printing cost?

Printing costs 20c/side for black & white; colour printing costs $1.50/side.

Why do I owe money to the library?

There may be a range of reasons, including items not returned or returned late. Please ask a member of staff to explain if you are unsure about any monies owing.

How much does it cost to scan documents?

There is a fixed fee of $2.00 per transaction.

Can I pay fees online or with a credit card?

No, that facility is not currently available. You can pay fees and charges at the staff counters at any location or at the self-checkout kiosks at the Davis Library and Hakeke Library (the self-checkout kiosks are eftpos/credit card only, no cash).

Internet

How do I book a computer?

You can reserve a computer at the self-reservation stations at all our branches. Staff will be able to show you how it works.

Can I book a specific time on the computers?

No, the computers operate on a first-come, first-served basis.

Are the computers free to use?

We provide free internet access at all our branches. There is also a paid-for service available at the Davis branch; charges start at $1.00 for 15 minutes.

Do you have free Wi-Fi?

Yes, free Wi-Fi is available at all our branches.

Can someone help me with my CV?

Yes, we can show you a range of templates to assist you in writing your CV. CareersNZ has CV templates and a CV builder that help you get started. Staff cannot make a CV for you.

Can someone help me apply for a job online?

Yes, we can direct you to the best job readiness and job hunting websites and help with technical aspects like uploading documents. Staff cannot make job applications for you.

Can I download software on your computers?

Yes, you can download software. You will need a USB flash drive to save it and take it away.

You cannot install or run software you download on our computers.

Can I print from my phone, laptop or tablet?

Yes you can. If you need help, please ask a member of staff for assistance.

I’m not a member, can I still use the computers?

Yes, you do not need to be a member to use our computers or wifi.

Membership

How do I join the library?

You can join by visiting any of our branches or you can start the process online. You will need to show photo ID (e.g. driver’s licence or passport) and proof of address (e.g. rates or utility bill) to complete your application and link your library card number to your account.

I’ve lost my library card, how do I get a new one?

Please let us know immediately if you have lost your card as we will block it to prevent fraudulent use. Staff can replace your lost card free of charge.

Note that the new card will have a new membership number.

What is my password and how can I change it?

Your password will have been set when your account was created. If you have forgotten it, you can reset it following the forgotten password recovery option on the login page. Staff can also help you in branch or over the phone.

If you want to change your password, log in to My Account and select  change your password from the menu.

I have moved house, how do I notify the library of my new address?
  • You can update your information by logging into My Account and selecting your personal details from the menu. Alternatively, call us on 06 349 1000 or email us at info@whanganuilibrary.com
I’m only visiting, can I join the library?

Absolutely! Please talk to a member of staff about visitor membership.

What kind of identification (ID) do I need to join the library?

You need to produce photo ID (e.g. driver’s licence or passport) and proof of address (e.g. rates or utility bill).

Can children join the library?

Absolutely! Everyone in the family is welcome to join the library. Children must be joined by a parent/guardian who will act as guarantor on their account until they reach eighteen years of age.

How can I make sure I hear about library events and activities?

If you are on Facebook, liking the library’s Facebook page will add posts from the library into your news feed. Or you can follow @whanganuilib on Twitter.

Volunteering

I’d like to volunteer at the library – who do I talk to?

We’re always happy to welcome new volunteers – either to work behind the scenes or out in the public areas. Contact Kat Schroyens on 06 349 3224 for more information or email info@whanganuilibrary.com.